Talentra

Guest Relations & Hospitality Services Manager

Guest Relations & Hospitality Services Manager

Location : İstanbul, Türkiye

FullTime
Permanent
OnSite

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Job Description

We are looking for a “Guest Relations & Hospitality Services Manager” for our client, is a medical tourism company that mainly focuses on hair transplantation, dental, and aesthetic operations.

Responsibilities:

To support the departments that carefully meet the accommodation, transfer and after care needs of our guests coming from abroad and to ensure patient satisfaction.

Coordinating with the Hotel and Transfer departments to assist in the arrival and departure processes of guests.

Collaborating with the AfterCare department to provide support in meeting the post-treatment needs of guests.

Maintaining communication with all external service providers and institutions serving our patients, conducting institution visits with relevant unit managers when necessary.

Providing support in effectively resolving any requests and complaints forwarded to the relevant departments by guests.

Collecting and evaluating guest feedback, organizing surveys, and providing recommendations for continuous improvement of our services.

Reporting to the Board, monthly

Ensure all legal standards are met.

Qualifications:

Minimum bachelor’s degree in Healthcare, Tourism or related fields.

Excellent command of English with min B2 level.

Bachelor's degree, preferably in tourism, hospitality, or related fields.

Minimum of 2 years of experience in a similar position.

Advanced proficiency in both English and Turkish languages.

Strong communication skills, hospitality, and problem-solving abilities.

Ability to work in a team and adapt to flexible working hours.

Proficiency in MS Office applications.

No obstacles to travel.

B2 driving license.

Done his military service (for male candidates).

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